How we handle your information

Finly NZ Limited (trading as “Finly”) is a finance broker based in New Zealand. We help people understand and compare vehicle finance options from a panel of lenders.

When you use our service, we may collect the following types of information:

• Contact details — your name, phone number, and email address
• Vehicle information — what you're looking to buy, purchase price, and timing
• Financial information — employment, income, existing commitments, and residential situation
• Supporting documents — identification or income verification you provide during the process
• Technical information — browser type, device details, and how you interact with our site (used to improve the experience)

We use your information to:

• Assess which finance options may be suitable for your situation
• Communicate with you about your enquiry
• Assist you through the application process if you choose to proceed
• Meet our legal and regulatory obligations
• Improve and maintain our service

We only collect information that is reasonably necessary for these purposes.

We may share your information with the following parties, where necessary to provide our service:

• Lenders on our panel — to assess and process finance applications
• Service providers — who help us operate our business (such as technology and communication providers)
• Authorised representatives — who may assist with your enquiry
• Regulators or authorities — if required by law

We do not sell your personal information to third parties.

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. This includes using secure systems, limiting access to authorised personnel, and reviewing our practices regularly.

Some of the service providers we use may store or process data outside of New Zealand. Where this occurs, we take steps to ensure appropriate protections are in place.

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction if any of your information is inaccurate or incomplete

To make a request, contact us using the details below. We'll respond within a reasonable timeframe.

We may use AI tools to assist with certain internal tasks, such as summarising information, drafting communications, routing enquiries, or preparing internal notes.

AI does not make lending decisions. A member of our team reviews any output before it is finalised or communicated to you.

If you would prefer a fully manual process, you're welcome to let us know and we'll accommodate that where practicable.

If you have questions about how we handle your information, or would like to make an access or correction request, please get in touch:

[email protected]